TICKET RELATED QUESTIONS

Policies & Procedures for Buying Tickets

ALL FAQS

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Exchanging Tickets

Can I change the date or time of my tickets?

How do I process an exchange via MyTickets?

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Ticketing Notifications

I signed up for the newsletter. Why wasn’t I notified when ticket sales began?

I do not have a cell phone. How can I receive my tickets?

I purchased tickets. Why didn’t I receive a confirmation email?

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Group Bookings

How do I purchase tickets for a large group?

How do I book a private party in the Arctic Alcove?

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Available Discounts

Do you have a discount for locals?

Do you have a senior discount?

Do you have a military discount?

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TICKET RELATED QUESTIONS

Purchasing Tickets

Exchanging Tickets

Ticketing Notifications

Group Bookings

Available Discounts

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How do peak & off peak pricing work?

When can I purchase tickets?

Where can I purchase tickets?

How does timed ticketing work?

How do standby tickets work?

Does my child need a ticket?

Does my respite aide/caregiver need a ticket?

What if one or all time slots are sold out?

Are additional tickets going to become available throughout the season?

Are Ice Castles tickets refundable or transferable?

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Can I change the date or time of my tickets?

How do I process an exchange via MyTickets?

Filter

I signed up for the newsletter. Why wasn’t I notified when ticket sales began?

I do not have a cell phone. How can I receive my tickets?

I purchased tickets. Why didn’t I receive a confirmation email?

Filter

How do I purchase tickets for a large group?

How do I book a private party in the Arctic Alcove?

Filter

Do you have a discount for locals?

Do you have a senior discount?

Do you have a military discount?

#ICECASTLES

Join Our Newsletter