How do I get a refund? Can I transfer my ticket to another person, season or location? Can I resell my tickets? Can I purchase second-hand tickets?
All ticket sales are final, non-refundable and non-transferable. Additional details regarding Ice Castles ticket policies are outlined below, and our ticketing platform, Showclix, outlines its terms of service here.
While tickets are non-refundable, if Ice Castles is closed for any reason, including weather-related issues, we will automatically process a refund for the price of the ticket and the applicable sales tax. These refunds can take up to 7-10 business days after they have been processed to reflect with your credit card processor or bank. Service fees and exchange fees that cover ticket processing costs are not included in weather-related refunds. More information on delays and closures can be found here.
If you cannot attend on the day of your scheduled visit, you can exchange your tickets for a different date and/or time. More information on how to exchange tickets can be found here.
Ticket Transfers Between People
Ice Castles tickets are only valid for the original ticket holder and cannot be resold. Only tickets sold through our official Ice Castles’ website are valid for admission to Ice Castles.
Ticket Transfers Between Seasons
Ice Castles tickets are only valid for the season in which they are purchased. Unused tickets and vouchers cannot be transferred from one season to the next, nor can a credit be issued for future seasons.
Ticket Transfers Between Locations
Ice Castles tickets are only valid for the location in which they were purchased. If you accidentally purchased tickets for the wrong location, please contact us here.