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All Ticket-related Questions

Exchange process All Ticket-related Questions Exchanging Tickets

Exchange process

Step-by-step instructions for changing your tickets to another date or time. 1. Click “Exchange Tickets”…

Chelsea AbbeyFebruary 6, 2025

How do peak & off peak pricing work? All Ticket-related Questions Purchasing Tickets

How do peak & off peak pricing work?

What is peak pricing? What days are off-peak? Our pricing varies by date of visit.…

Chelsea AbbeyNovember 11, 2023

When can I purchase tickets? All Ticket-related Questions Purchasing Tickets

When can I purchase tickets?

When do tickets go on sale? When can I buy tickets? When will tickets be…

icecastlesnewJanuary 18, 2023

Where can I purchase tickets? All Ticket-related Questions Purchasing Tickets

Where can I purchase tickets?

Do I have to buy tickets in advance? Can I buy tickets at Ice Castles? …

icecastlesnewJanuary 14, 2023

How does timed ticketing work? All Ticket-related Questions Purchasing Tickets

How does timed ticketing work?

When should I arrive at Ice Castles? Is there a time limit? How long should…

icecastlesnewJanuary 10, 2023

How do standby tickets work? All Ticket-related Questions Purchasing Tickets

How do standby tickets work?

Can I buy standby tickets? Are standby tickets available when you are sold out? For…

icecastlesnewJanuary 6, 2023

Does my child need a ticket? All Ticket-related Questions Purchasing Tickets

Does my child need a ticket?

Is there an age limit to visit? Does my baby, infant or toddler need a…

icecastlesnewJanuary 2, 2023

Does my respite aide/caregiver need a ticket? All Ticket-related Questions Purchasing Tickets

Does my respite aide/caregiver need a ticket?

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket? If you…

icecastlesnewDecember 29, 2022

What if one or all time slots are sold out? All Ticket-related Questions Purchasing Tickets

What if one or all time slots are sold out?

What if I need an extra ticket? Can I join a waitlist or buy standby…

icecastlesnewDecember 25, 2022

Are additional tickets going to become available throughout the season? All Ticket-related Questions Purchasing Tickets

Are additional tickets going to become available throughout the season?

Will you add more dates? When will additional tickets be made available? Advanced ticket sales…

icecastlesnewDecember 21, 2022

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