Can I change the date or time of my tickets?

- - Due to the limited availability of the Arctic Alcove, reservations cannot be exchanged for a different date or time.
- By reserving the Arctic Alcove, guests understand and acknowledge that their booking is non-refundable and only valid for the date and time originally reserved.

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Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?

Yes! Please note, all exchanges are subject to ticket availability and an exchange fee. Before attempting to process an exchange, please read the exchange terms & conditions below.

Ticket Transfer Terms & Conditions:

All Exchanges

- - As per our Terms of Service, all ticket sales are non-refundable, and your ticket is only good for the date/time indicated on your purchase.
- - Tickets are only valid for the person whose name is on the original ticket order. Tickets cannot be transferred to another person.
- - All exchange requests are not guaranteed, and are subject to ticket availability as well as a fee of $15 per order.

Self-Service Exchanges

- - Tickets purchased can be exchanged through the Self-Service Exchange by clicking the Exchange Tickets button at the bottom of your receipt OR by logging into your MyTickets account.
- - When using the Self-Service Exchange, tickets can only be transferred to a day & time equaling the same or lesser value as your original purchase.
- - If you transfer your tickets to a day & time of lesser value than your original purchase, the price difference will not be refunded.
- - Some days and time slots sell quicker than others. If a time slot is sold out it will not appear as available on the events calendar when you are attempting Self-Service Exchange.
- - If you don’t receive confirmation that your request was approved, please show up on the date and time as shown on your original ticket.
- - For additional help, a step-by-step guide on how to process a Self-Service Exchange via MyTickets can be found here.
- - Tickets can be exchanged through the Self-Service Exchange up to 24 hours before your scheduled reservation for any reason.
- Any exchange requests made within 24 hours of a reservation or after the reservation has passed cannot be processed via Self-Service Exchange.

Customer Support Upgrades & Downgrades

- If you would like to move your tickets to a more expensive day, you will need to contact our support team here to complete an exchange and will need to pay for the difference in price on your upgraded tickets.
  Additionally, if you would like to transfer your tickets to a day & time of lesser value than your original purchase price, the difference in price will not be refunded.

Arctic Alcove Exchanges

- - Due to the limited availability of the Arctic Alcove, reservations cannot be exchanged for a different date or time.
- By reserving the Arctic Alcove, guests understand and acknowledge that their booking is non-refundable and only valid for the date and time originally reserved.