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All Ticket-related Questions

Can I change the date or time of my tickets? All Ticket-related Questions Exchanging Tickets

Can I change the date or time of my tickets?

Can I switch my reservation to a different date or time? Is there a fee…

icecastlesnewDecember 13, 2022

How do I process an exchange via MyTickets? All Ticket-related Questions Exchanging Tickets

How do I process an exchange via MyTickets?

Step-by-step instructions for changing your tickets to another date or time. 1. Click “Exchange Tickets”…

icecastlesnewDecember 9, 2022

How do I purchase tickets for a large group? All Ticket-related Questions Group Bookings

How do I purchase tickets for a large group?

Can I book a group visit or field trip outside of operating hours? How many…

icecastlesnewDecember 5, 2022

How do I book a private party in the Arctic Alcove? All Ticket-related Questions Group Bookings

How do I book a private party in the Arctic Alcove?

Is there a private space to celebrate special occasions? What is the Arctic Alcove? Can…

icecastlesnewDecember 1, 2022

Do you have a discount for locals? All Ticket-related Questions Available Discounts

Do you have a discount for locals?

Do residents of the community get a discount? When is the local’s night? Local discount…

icecastlesnewNovember 27, 2022

Do you have a senior discount? All Ticket-related Questions Available Discounts

Do you have a senior discount?

How old do I need to be to receive the senior discount? Can I get…

icecastlesnewNovember 23, 2022

Do you have a military discount? All Ticket-related Questions Available Discounts

Do you have a military discount?

Do you offer discounts for active duty members or veterans? Military discounts are available for…

icecastlesnewNovember 19, 2022

I signed up for the newsletter. Why wasn’t I notified when ticket sales began? All Ticket-related Questions Ticketing Notifications

I signed up for the newsletter. Why wasn’t I notified when ticket sales began?

Why didn’t I receive an email when it was time to buy tickets? If you…

icecastlesnewNovember 15, 2022

I do not have a cell phone. How can I receive my tickets? All Ticket-related Questions Ticketing Notifications

I do not have a cell phone. How can I receive my tickets?

Do you offer email ticket delivery? Can I pick my tickets up at Ice Castles?…

Chelsea AbbeyNovember 11, 2022

I purchased tickets. Why didn’t I receive a confirmation email? All Ticket-related Questions Ticketing Notifications

I purchased tickets. Why didn’t I receive a confirmation email?

Why didn’t I receive an email confirming my ticket purchase? If you did not receive…

icecastlesnewNovember 7, 2022

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