All Ticket-related Questions

Ticket prices vary by date and are based on demand, so popular days may cost…

Tickets will be sold online through Leap, our ticketing partner, at icecastles.com. Timed-entry tickets are…

Tickets are sold online through Leap at icecastles.com. Please buy only through icecastles.com to make…

When should I arrive at Ice Castles? Is there a time limit? How long should…

Can I buy standby tickets? Are standby tickets available when you are sold out? For…

Is there an age limit to visit? Does my baby, infant or toddler need a…

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket? If you…

What if I need an extra ticket? Can I join a waitlist or buy standby…

Yes we release tickets in waves. Additional inventory may become available throughout the season as…

How do I get a refund? Can I transfer my ticket to another person, season…