As a winter attraction we rarely, if ever, close due to extreme cold or snowy weather conditions. We occasionally have weather related closures due to warm weather conditions or rain. If you’ve reserved tickets in advance for the event and there are changes to the schedule we will notify you via email and text, so be sure to include your email and phone number when reserving your tickets.
While tickets are non-refundable, if Ice Castles is closed for any reason, including weather-related issues, we will automatically process a full refund of your ticket. These refunds can take up to 7-10 business days after they have been processed to reflect with your credit card processor or bank.