{"id":127,"date":"2022-11-07T17:31:43","date_gmt":"2022-11-07T17:31:43","guid":{"rendered":"http:\/\/d8d.6fa.mywebsitetransfer.com\/?p=127"},"modified":"2026-10-08T19:54:13","modified_gmt":"2026-10-08T19:54:13","slug":"i-purchased-tickets-why-didnt-i-receive-a-confirmation-email","status":"publish","type":"post","link":"https:\/\/icecastles.com\/fr\/i-purchased-tickets-why-didnt-i-receive-a-confirmation-email\/","title":{"rendered":"J\u2019ai achet\u00e9 des billets. Pourquoi n\u2019ai-je pas re\u00e7u de courriel de confirmation?"},"content":{"rendered":"

Pourquoi n\u2019ai-je pas re\u00e7u de courriel confirmant mon achat de billets?<\/em><\/p>\r\n\r\n\r\n\r\n

Si vous n\u2019avez pas re\u00e7u de courriel de confirmation, commencez par v\u00e9rifier votre dossier de pourriels pour vous assurer que le courriel n\u2019y est pas all\u00e9. Sinon, vous avez peut-\u00eatre saisi votre adresse courriel incorrectement, ou votre achat de billets n\u2019a pas r\u00e9ellement abouti. Pour v\u00e9rifier votre achat, veuillez communiquer avec nous ici<\/strong><\/a> afin de confirmer si vous avez ou non des billets avant de tenter d\u2019acheter de nouveau.<\/p>\r\n\r\n\r\n\r\n

Chaque fois que vous tentez d\u2019acheter des billets, notre syst\u00e8me tentera de facturer votre carte. Si votre carte n\u2019est pas refus\u00e9e pour fonds insuffisants, elle est tr\u00e8s probablement refus\u00e9e parce que l\u2019adresse de facturation ne correspond pas parfaitement \u00e0 celle figurant sur la carte, ou parce que vous utilisez une carte de d\u00e9bit non accept\u00e9e par notre syst\u00e8me. Dans ce cas, les fonds sont \u00ab r\u00e9serv\u00e9s \u00bb sur le compte. Ces fonds seront retourn\u00e9s \u00e0 votre compte dans un d\u00e9lai de 3 \u00e0 7 jours ouvrables. Nous ferons toutefois tout de notre c\u00f4t\u00e9 pour nous assurer qu\u2019il ne s\u2019agit pas d\u2019une vraie facturation.<\/p>","protected":false},"excerpt":{"rendered":"

Why didn\u2019t I receive an email confirming my ticket purchase? If you did not receive a confirmation email, please start by checking your spam or junk folder to ensure the…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,15],"tags":[],"class_list":{"0":"post-127","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-ticket-related-questions","7":"category-ticketing-notifications"},"yoast_head":"\nI purchased tickets. Why didn't I receive a confirmation email? - Ice Castles<\/title>\n<meta name=\"description\" content=\"No Ice Castles confirmation email? 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Check your spam folder and email address, then contact us to confirm your order before trying to purchase again.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/icecastles.com\/fr\/i-purchased-tickets-why-didnt-i-receive-a-confirmation-email\/\" \/>\n<meta property=\"og:site_name\" content=\"Ice Castles\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TheIceCastles\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-07T17:31:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-08T19:54:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/icecastles.com\/wp-content\/uploads\/2026\/10\/icecastles-og-default-1200x630-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"icecastlesnew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@icecastles\" \/>\n<meta name=\"twitter:site\" content=\"@icecastles\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"icecastlesnew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/icecastles.com\\\/i-purchased-tickets-why-didnt-i-receive-a-confirmation-email\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/icecastles.com\\\/i-purchased-tickets-why-didnt-i-receive-a-confirmation-email\\\/\"},\"author\":{\"name\":\"icecastlesnew\",\"@id\":\"https:\\\/\\\/icecastles.com\\\/#\\\/schema\\\/person\\\/e570d9a270ae0698a20ec1dba767115f\"},\"headline\":\"I purchased tickets. 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