{"id":119,"date":"2022-12-09T17:25:18","date_gmt":"2022-12-09T17:25:18","guid":{"rendered":"http:\/\/d8d.6fa.mywebsitetransfer.com\/?p=119"},"modified":"2026-10-08T19:57:18","modified_gmt":"2026-10-08T19:57:18","slug":"how-do-i-process-an-exchange-via-mytickets","status":"publish","type":"post","link":"https:\/\/icecastles.com\/fr\/how-do-i-process-an-exchange-via-mytickets\/","title":{"rendered":"Comment puis-je traiter un \u00e9change via MyTickets?"},"content":{"rendered":"<div id=\"fws_6acd993d4c0d5\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><em>Instructions \u00e9tape par \u00e9tape pour changer vos billets pour une autre date ou heure.<\/em><\/p>\n<p><!-- \/wp:post-content --><br \/>\n<!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">1. Cliquez sur \u00ab Exchange Tickets \u00bb au bas du re\u00e7u de votre commande originale.&nbsp;<\/h2>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Si vous n\u2019avez pas le re\u00e7u de votre commande originale, vous pouvez vous connecter \u00e0 votre <strong><a href=\"https:\/\/events.leapevents.com\/my-tickets\/login\" target=\"_blank\" rel=\"noreferrer noopener\">compte MyTickets ici<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Votre nom d\u2019utilisateur est l\u2019adresse courriel que vous avez saisie lors du traitement de votre commande.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Si vous ne vous souvenez pas de votre mot de passe ou ne vous souvenez pas en avoir cr\u00e9\u00e9 un, cliquez sur <em>\u00ab forgot your password \u00bb<\/em> pour le r\u00e9initialiser.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Une fois connect\u00e9 \u00e0 votre compte, votre commande s\u2019affichera.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfQuUKXdaNN5xMxFPdOdWOSeuMu85PPIHn0hB9aMmyhIZtHgViOuYj7X3JF6KTOgxzs28_ZZhXFqlLCc9aG2WpEjZFeVOiph02y0Z7iP-DslCQVSgNhHCOoco-6DS2YBFVO-0Fi?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">2. Tous vos billets seront pr\u00e9s\u00e9lectionn\u00e9s; cliquez sur \u00ab Continue \u00bb au bas.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><strong>Veuillez noter :<\/strong> Vous devez \u00e9changer tous vos billets (y compris les activit\u00e9s compl\u00e9mentaires comme les Sleigh Rides).<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>You will have a select amount of time to complete your exchange. To see available dates or times that work well for you, please visit our ticketing page!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Si vous ne souhaitez pas \u00e9changer tous vos billets, veuillez communiquer avec l\u2019un de nos repr\u00e9sentants de la billetterie Ice Castles <a href=\"http:\/\/icecastles.com\/fr\/contact\/\">ici<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeKQ6Mss9RsWrrbG1aQXkuGbc1knArR8x4qq3RwEOwhazJECr_PaoPMsZfCmuOgYFIEMV_S-dTeMDf421gIRna3bNq46IbqYqbdpPLFnX9kIRlrkoMH7VlKcTV7vy6ZMHpt-fQ?key=LlgNU6mjzRXlcZMHHF2epW_B\" width=\"446.7060998151571\" height=\"661.8666666666666\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">3. \u00c0 l\u2019\u00e9cran suivant, s\u00e9lectionnez une nouvelle date et heure<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"518px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 518px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcx1KT5klAwb7VMelKkaSb-EH_MQ-Btzj1MZkKKN3oi2Qk4fYhho_6IHTCfddf2S5-4BeLKroFMs8fxBiHOO2maaGkdcd4yM37JT7NT14erUsKFGbKNOaNBuol5sYL-jl3x0lib?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">4. Apr\u00e8s avoir cliqu\u00e9 sur \u00ab Select New Date and Time \u00bb, veuillez choisir la date vers laquelle vous souhaitez \u00e9changer vos billets.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->Une fois que vous choisissez une date qui convient le mieux \u00e0 votre groupe, toutes les heures disponibles s\u2019afficheront. Toutes les dates et heures d\u2019\u00e9change sont assujetties \u00e0 la disponibilit\u00e9.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Cliquez sur continue au bas de l\u2019\u00e9cran<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"536px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 536px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXed84K7lB6Rh2906Cs9qS6b6m2f0sgph-8W_ouydSwn0wmo9V8FVovDuQBdgTCn4e5ZGORsgqUnKvatQ-_x_lsdTfQbhcv17YZXY3iaegmiikfD4jQQVAflBZsmnPj2S23Ck-Q?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">5. Si vous devez mettre \u00e0 jour votre type de billet (General Admission (12+) vers un billet Child 4-11, ou billet Child 4-11 vers General Admission (12+)) ou souhaitez ajouter des billets suppl\u00e9mentaires, veuillez cliquer sur l\u2019option edit.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->Si la date souhait\u00e9e a un type de billet diff\u00e9rent (ex. : billets Peak vers Off Peak), vous devrez automatiquement choisir les bons billets.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Choisissez le type de billet vers lequel vous souhaitez \u00e9changer.<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Si vous avez un billet Adult, veuillez choisir le type de billet Adult (sauf si vous devez changer le type de billet d\u2019Adult \u00e0 Child, ou vice versa).<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Si les nouveaux billets sont moins chers, vous ne recevrez aucun remboursement pour la diff\u00e9rence de co\u00fbt.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph -->Cliquez sur le crayon \u00ab edit \u00bb \u00e0 c\u00f4t\u00e9 de votre type de billet.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Pour changer votre type de billet, choisissez add \u00e0 c\u00f4t\u00e9 du type de billet souhait\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"561px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 561px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcBTxY5TV0F2HnhimsJLPdnvnROLWMYt01h5QuM17A0EBJTCHYjmU-XmxS2vTm5As_qc7WzGwXMNWG1YxkcmywaLuOfHbE0a6vkW2RfoQVkhUzXuHcSsNEE0I5O6oVnVQrXSZs?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Si vous souhaitez ajouter des billets suppl\u00e9mentaires, cliquez sur add et choisissez le nombre de billets que vous souhaitez ajouter \u00e0 votre commande.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --> <strong>Veuillez noter :<\/strong> Si vous ajoutez des billets suppl\u00e9mentaires ou choisissez un billet \u00e0 prix plus \u00e9lev\u00e9, un paiement suppl\u00e9mentaire sera requis en plus de tout frais d\u2019\u00e9change.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfskPtmMvAxtKXSucgesY2rBsZqgalA8CUt0ehjjnN78mJByf3wdtsphBgtXT4uuKhAF3h6Z0iojTso3k_YPIDlopFm5unVUITDPxQTa_u7stFTbNnUxV3HSp5P7zQ1JFd8qCSS?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Si vos nouveaux billets sont plus chers, vous serez responsable de cette diff\u00e9rence de co\u00fbt.<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Une fois que vous choisissez les bons types de billets, un total de commande s\u2019affichera avec tout frais d\u2019\u00e9change et paiement suppl\u00e9mentaire requis pour l\u2019\u00e9change.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Cliquez sur \u00ab Continue To Payment \u00bb.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"532px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 532px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfi9kZKFA_5JxmtMB2uNmDWoVGzEI7p-4hYwC2MhjfdkIDLTv4nfWkNVORvb63W9RfzSBgYAZsWBUWtuDLHft2fRMN57PEOM_lPMOzEhtBvdrJp7URNBtIvkAljFSeOEuYZjOV4?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">6. Examinez les d\u00e9tails de la demande et examinez les conditions d\u2019utilisation.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->Une fois que vous avez examin\u00e9 les d\u00e9tails de votre \u00e9change, cliquez sur \u00ab I agree \u00bb pour toutes les conditions d\u2019utilisation apr\u00e8s les avoir lues en entier. Pour terminer votre \u00e9change et aller \u00e0 la page de paiement, cliquez sur \u00ab continue \u00bb.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"524px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 524px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXe94MOtV9EoPnA2SH4dchyHEvEG0rYDonEu8gUihEOJksqk6wFdyC0zq1RGeKA7mrI6Qb91uI7MtVL5XpUC4ekbzPNCyH_9AApb5dzz6-jJYAVO7pUKtJfxMdHIU17zqvphvGjH?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph -->Les frais (et tout rajustement de prix suppl\u00e9mentaire) vous seront factur\u00e9s lorsque votre demande sera trait\u00e9e.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Il y a des frais d\u2019\u00e9change par commande chaque fois que vous soumettez une demande.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:paragraph --><\/p>\n<p>Vous recevrez un courriel g\u00e9n\u00e9r\u00e9 automatiquement comme copie de votre demande d\u2019\u00e9change \u00e0 l\u2019adresse courriel au dossier pour votre achat.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->Si votre demande est accept\u00e9e, vous recevrez un courriel de suivi confirmant que la demande a \u00e9t\u00e9 trait\u00e9e avec votre nouvelle date et heure, suivi d\u2019un nouveau re\u00e7u de commande et\/ou d\u2019un texto mobile de votre billet.<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Assurez-vous de v\u00e9rifier votre dossier de pourriels au cas o\u00f9 nos courriels seraient filtr\u00e9s par votre fournisseur de courriel.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Le mode de livraison de vos billets peut varier selon la m\u00e9thode que vous avez s\u00e9lectionn\u00e9e au moment de votre achat original.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph -->Si vous avez besoin d\u2019une autre copie de votre nouveau re\u00e7u, veuillez communiquer avec nous<a href=\"https:\/\/icecastles.com\/fr\/contact\/\"> ici<\/a> en incluant votre num\u00e9ro de confirmation de commande (Order Confirmation #) dans votre message.<\/p>\n<h2 class=\"wp-block-heading\"><strong>Conditions de transfert des billets :<\/strong><\/h2>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>Tous les \u00e9changes<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Conform\u00e9ment \u00e0 nos <a href=\"https:\/\/leapevents.com\/terms-of-service\/\"><strong>conditions d\u2019utilisation<\/strong><\/a>, toutes les ventes de billets sont non remboursables, et votre billet n\u2019est valide que pour la date et l\u2019heure indiqu\u00e9es sur votre achat.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Les billets ne sont valides que pour la personne dont le nom figure sur la commande originale. Les billets ne peuvent pas \u00eatre transf\u00e9r\u00e9s \u00e0 une autre personne.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Toutes les demandes d\u2019\u00e9change ne sont pas garanties et sont assujetties \u00e0 la disponibilit\u00e9 des billets ainsi qu\u2019\u00e0 des frais de 15 $ par commande.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>\u00c9changes en libre-service<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Les billets achet\u00e9s peuvent \u00eatre \u00e9chang\u00e9s au moyen du Self-Service Exchange en cliquant sur le bouton <strong>Exchange Tickets<\/strong> au bas de votre re\u00e7u OU en vous connectant \u00e0 votre compte <a href=\"https:\/\/events.leapevents.com\/my-tickets\/login\"><strong>MyTickets<\/strong><\/a> .<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Si vous souhaitez reporter vos billets \u00e0 une journ\u00e9e plus ch\u00e8re, vous devrez payer la diff\u00e9rence de prix sur vos billets mis \u00e0 niveau.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Si vous transf\u00e9rez vos billets vers une journ\u00e9e et une heure de moindre valeur que votre achat original, la diff\u00e9rence de prix ne sera pas rembours\u00e9e.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Certaines journ\u00e9es et plages horaires se vendent plus vite que d\u2019autres. Si une plage horaire est compl\u00e8te, elle n\u2019appara\u00eetra pas comme disponible dans le calendrier des \u00e9v\u00e9nements lorsque vous tentez un Self-Service Exchange.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Si vous ne recevez pas de confirmation que votre demande a \u00e9t\u00e9 approuv\u00e9e, veuillez vous pr\u00e9senter \u00e0 la date et \u00e0 l\u2019heure indiqu\u00e9es sur votre billet original.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item \/--><br \/>\n<!-- wp:list-item --><\/p>\n<li>Les billets peuvent \u00eatre \u00e9chang\u00e9s au moyen du Self-Service Exchange jusqu\u2019\u00e0 24 heures avant votre r\u00e9servation pr\u00e9vue, pour quelque raison que ce soit.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Toute demande d\u2019\u00e9change faite dans les 24 heures pr\u00e9c\u00e9dant une r\u00e9servation ou apr\u00e8s que la r\u00e9servation est pass\u00e9e ne peut pas \u00eatre trait\u00e9e via le Self-Service Exchange.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>\u00c9changes Arctic Alcove<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>En raison de la disponibilit\u00e9 limit\u00e9e de l\u2019 <a href=\"https:\/\/icecastles.com\/fr\/how-do-i-book-a-private-party-in-the-arctic-alcove\/\"><strong>Arctic Alcove<\/strong><\/a>, les r\u00e9servations ne peuvent pas \u00eatre \u00e9chang\u00e9es pour une autre date ou heure.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>En r\u00e9servant l\u2019Arctic Alcove, les visiteurs comprennent et reconnaissent que leur r\u00e9servation est non remboursable et n\u2019est valide que pour la date et l\u2019heure initialement r\u00e9serv\u00e9es.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading \/--><!-- \/wp:list --><br \/>\n<!-- wp:paragraph --><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Step-by-step instructions for changing your tickets to another date or time. 1. Click \u201cExchange Tickets\u201d at the bottom of your original order receipt.&nbsp; If you don\u2019t have your original order...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,12],"tags":[],"class_list":{"0":"post-119","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-ticket-related-questions","7":"category-exchanging-tickets"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I process an exchange via MyTickets? - Ice Castles<\/title>\n<meta name=\"description\" content=\"Step-by-step guide to exchanging Ice Castles tickets for a new date or time from your receipt or MyTickets account, including changing ticket types.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icecastles.com\/fr\/how-do-i-process-an-exchange-via-mytickets\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I process an exchange via MyTickets? 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