{"id":119,"date":"2022-12-09T17:25:18","date_gmt":"2022-12-09T17:25:18","guid":{"rendered":"http:\/\/d8d.6fa.mywebsitetransfer.com\/?p=119"},"modified":"2025-12-23T16:20:04","modified_gmt":"2025-12-23T16:20:04","slug":"how-do-i-process-an-exchange-via-mytickets","status":"publish","type":"post","link":"https:\/\/icecastles.com\/fr\/how-do-i-process-an-exchange-via-mytickets\/","title":{"rendered":"How do I process an exchange via MyTickets?"},"content":{"rendered":"<div id=\"fws_6ab2b57a5d129\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><em>Step-by-step instructions for changing your tickets to another date or time.<\/em><\/p>\n<p><!-- \/wp:post-content --><br \/>\n<!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">1. Click \u201cExchange Tickets\u201d at the bottom of your original order receipt.&nbsp;<\/h2>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If you don\u2019t have your original order receipt, you can sign-in to your <strong><a href=\"https:\/\/www.showclix.com\/my-tickets\/login\" target=\"_blank\" rel=\"noreferrer noopener\">MyTickets account here<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Your username is the email address you entered when processing your order.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>If you don\u2019t remember your password or don\u2019t recall setting one up, click <em>\u201cforgot your password\u201d<\/em> to reset it.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Once you\u2019re logged into your account, you\u2019ll be presented with your order.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfQuUKXdaNN5xMxFPdOdWOSeuMu85PPIHn0hB9aMmyhIZtHgViOuYj7X3JF6KTOgxzs28_ZZhXFqlLCc9aG2WpEjZFeVOiph02y0Z7iP-DslCQVSgNhHCOoco-6DS2YBFVO-0Fi?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">2. All of your tickets will be pre-selected, click \u201cContinue\u201d at the bottom.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><strong>Please Note:<\/strong> You must exchange all of your tickets (including add-on events like Sleigh Rides).<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>You will have a select amount of time to complete your exchange. To see available dates or times that work well for you, please visit our<a href=\"https:\/\/www.showclix.com\/tickets\/ice-castles-new-hampshire-2025abcd?_gl=1*109mbrk*_gcl_au*OTc4Mjc4NTg3LjE3MzQ5ODg5MjY.\"> ticketing page<\/a>!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>If you do not wish to exchange all of your tickets, please reach out to one of our Ice Castles Ticketing Representatives <a href=\"http:\/\/icecastles.com\/fr\/contact\/\">here<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeKQ6Mss9RsWrrbG1aQXkuGbc1knArR8x4qq3RwEOwhazJECr_PaoPMsZfCmuOgYFIEMV_S-dTeMDf421gIRna3bNq46IbqYqbdpPLFnX9kIRlrkoMH7VlKcTV7vy6ZMHpt-fQ?key=LlgNU6mjzRXlcZMHHF2epW_B\" width=\"446.7060998151571\" height=\"661.8666666666666\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">3. On the next screen, select a new Date and Time<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"518px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 518px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcx1KT5klAwb7VMelKkaSb-EH_MQ-Btzj1MZkKKN3oi2Qk4fYhho_6IHTCfddf2S5-4BeLKroFMs8fxBiHOO2maaGkdcd4yM37JT7NT14erUsKFGbKNOaNBuol5sYL-jl3x0lib?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">4. After clicking \u2018Select New Date and Time\u2019, Please choose the date that you would like to exchange your tickets into.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->Once you choose a date that works best for your party, all available times will populate. All exchange dates and times are subject to availability.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Hit continue at the bottom of the screen<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"536px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 536px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXed84K7lB6Rh2906Cs9qS6b6m2f0sgph-8W_ouydSwn0wmo9V8FVovDuQBdgTCn4e5ZGORsgqUnKvatQ-_x_lsdTfQbhcv17YZXY3iaegmiikfD4jQQVAflBZsmnPj2S23Ck-Q?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">5. If you need to update your ticket type (General Admission (12+) to a Child 4-11 Ticket, or Child 4-11 Ticket to General Admission (12+)) or would like to add additional tickets, please click the edit option.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->If your desired date has a different ticket type (Ex: Peak to Off Peak tickets), you will automatically need to choose the correct tickets.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Choose the ticket type that you would like to swap into.<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If you have an Adult Ticket, please choose the Adult Ticket Type (unless you need to change the ticket type from Adult to Child, or vice versa).<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If the new tickets are lower in price, you will not receive any refund for the difference in cost.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph -->Click the \u201cedit\u201d pencil next to your ticket type.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>To change your ticket type, choose add next to your desired ticket type.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"561px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 561px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcBTxY5TV0F2HnhimsJLPdnvnROLWMYt01h5QuM17A0EBJTCHYjmU-XmxS2vTm5As_qc7WzGwXMNWG1YxkcmywaLuOfHbE0a6vkW2RfoQVkhUzXuHcSsNEE0I5O6oVnVQrXSZs?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If you would like to add additional tickets, click add and choose the desired amount of tickets you\u2019d like to add to your order.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --> <strong>Please note:<\/strong> If you add additional tickets or choose a higher priced ticket, additional payment will be required on top of any exchange fees.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfskPtmMvAxtKXSucgesY2rBsZqgalA8CUt0ehjjnN78mJByf3wdtsphBgtXT4uuKhAF3h6Z0iojTso3k_YPIDlopFm5unVUITDPxQTa_u7stFTbNnUxV3HSp5P7zQ1JFd8qCSS?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>If your new tickets are more expensive, you will be responsible for that difference in cost.<!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Once you choose the correct ticket types, an order total will populate with any exchange fees and additional payment required to exchange.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Click \u2018Continue To Payment\u2019.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/><!-- \/wp:list --><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"532px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 532px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfi9kZKFA_5JxmtMB2uNmDWoVGzEI7p-4hYwC2MhjfdkIDLTv4nfWkNVORvb63W9RfzSBgYAZsWBUWtuDLHft2fRMN57PEOM_lPMOzEhtBvdrJp7URNBtIvkAljFSeOEuYZjOV4?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">6. Review the details of the request and review the terms of service.<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph -->Once you\u2019ve reviewed the details of your exchange, click \u201cI agree&#8221; to all of the terms of service after reviewing them fully. To finish your exchange and to go to the payment page, click \u201ccontinue\u201d<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:image {\"width\":\"524px\",\"height\":\"auto\"} --><\/p>\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" style=\"width: 524px; height: auto;\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXe94MOtV9EoPnA2SH4dchyHEvEG0rYDonEu8gUihEOJksqk6wFdyC0zq1RGeKA7mrI6Qb91uI7MtVL5XpUC4ekbzPNCyH_9AApb5dzz6-jJYAVO7pUKtJfxMdHIU17zqvphvGjH?key=LlgNU6mjzRXlcZMHHF2epW_B\" alt=\"\"><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph -->You will be charged the fee (and any additional price adjustments) when your request is processed.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>There is a per order exchange fee each time you submit a request.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:paragraph --><\/p>\n<p>You\u2019ll receive an automatically generated email as a copy of your exchange request to the email address on file for your purchase.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph -->If your request is accepted, you will receive a follow-up email confirming the request was processed with your new date and time, followed by a new order receipt and\/or mobile text of your ticket.<\/p>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Please be sure to check your junk\/spam folder in the event our emails are being filtered by your email provider.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The delivery method of your tickets may vary based on the method you selected at the time of your original purchase.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph -->If you need another copy of your new receipt, please contact us<a href=\"http:\/\/icecastles.com\/fr\/how-do-i-contact-ice-castles\/\"> here<\/a> with your Order Confirmation # included in your message.<\/p>\n<h2 class=\"wp-block-heading\"><strong>Ticket transfer terms &amp; conditions:<\/strong><\/h2>\n<p><!-- \/wp:paragraph --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>All exchanges<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>As per our <a href=\"https:\/\/www.showclix.com\/terms-of-service\"><strong>Terms of Service<\/strong><\/a>, all ticket sales are non-refundable, and your ticket is only good for the date\/time indicated on your purchase.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Tickets are only valid for the person whose name is on the original ticket order. Tickets cannot be transferred to another person.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>All exchange requests are not guaranteed, and are subject to ticket availability as well as a fee of $15 per order.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>Self-service exchanges<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Tickets purchased can be exchanged through the Self-Service Exchange by clicking the <strong>Exchange Tickets<\/strong> button at the bottom of your receipt OR by logging into your <a href=\"https:\/\/www.showclix.com\/my-tickets\/login\"><strong>MyTickets<\/strong><\/a> account.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>If you would like to move your tickets to a more expensive day, you will need to pay for the difference in price on your upgraded tickets.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>If you transfer your tickets to a day &amp; time of lesser value than your original purchase, the price difference will not be refunded.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Some days and time slots sell quicker than others. If a time slot is sold out it will not appear as available on the events calendar when you are attempting Self-Service Exchange.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>If you don&#8217;t receive confirmation that your request was approved, please show up on the date and time as shown on your original ticket.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item \/--><br \/>\n<!-- wp:list-item --><\/p>\n<li>Tickets can be exchanged through the Self-Service Exchange up to 24 hours before your scheduled reservation for any reason.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>Any exchange requests made within 24 hours of a reservation or after the reservation has passed cannot be processed via Self-Service Exchange.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\"><em>Arctic Alcove exchanges<\/em><\/h4>\n<p><!-- \/wp:heading --><br \/>\n<!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li>Due to the limited availability of the <a href=\"https:\/\/icecastles.com\/fr\/how-do-i-book-a-private-party-in-the-arctic-alcove\/\"><strong>Arctic Alcove<\/strong><\/a>, reservations cannot be exchanged for a different date or time.<\/li>\n<p><!-- \/wp:list-item --><br \/>\n<!-- wp:list-item --><\/p>\n<li>By reserving the Arctic Alcove, guests understand and acknowledge that their booking is non-refundable and only valid for the date and time originally reserved.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- \/wp:list --><br \/>\n<!-- wp:heading \/--><!-- \/wp:list --><br \/>\n<!-- wp:paragraph --><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Step-by-step instructions for changing your tickets to another date or time. 1. Click \u201cExchange Tickets\u201d at the bottom of your original order receipt.&nbsp; If you don\u2019t have your original order...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,12],"tags":[],"class_list":{"0":"post-119","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-ticket-related-questions","7":"category-exchanging-tickets"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I process an exchange via MyTickets? - Ice Castles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icecastles.com\/fr\/how-do-i-process-an-exchange-via-mytickets\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I process an exchange via MyTickets? 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